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Shipping & Returns

1. Shipping

*Domestic shipping is free with any purchase. We use USPS Mail (1-5 business days)

*International orders over $150 ship free with a deferred carrier depending on the shipping destination. All international sales are FINAL.

*International orders under $150 ship with a discounted shipping rate set by Shopify. Rates will depend on the shipping destination. All international sales are FINAL.

**Please note! We do not refund orders that were refused on delivery. If you are ordering internationally, please check the VAT and import costs as we will not refund refused orders. In this case, the product is abandoned and therefore can not be returned to the company.

*We're not responsible for any additional duties or customs fees.

2. Returns
*We do not accept returns on quick strike items, offers and sale items. All sales using discount codes, shop sales, and email offers are final.
*We do not accept returns on any underwear. If you are unsatisfied with your first purchase on underwear, boxers, or briefs, email us within 14 days for an exchange or store credit.

* We do not accept returns on any item that has been taken out of the original packaging. For color of fabric and goods, please refer to the photos on the product page of the website. Please do not take the color name for prior idea of color, for true color details please refer to the product photo on this website.

*We do not accept returns on collaboration items. All Quick Strike goods are final sale. If you are unsatisfied with your purchase, email us within 14 days for an exchange or store credit.

*All international sales are FINAL. We are offering free shipping to certain international shipping destinations, including Canada and the UK, however we cannot pay for shipping labels on returns and exchanges for international orders.

**Please enter the correct mailing address for your order. If you enter your order with the incorrect mailing address information, the correct channels to recover the package will be with the shipping provider you selected at checkout. Druthers is not responsible for packages being shipped to an incorrect address if that address was provided by the customer.

**Eligible returns are accepted in the form of a store credit or exchange as long the garments were clearly never worn. The item must be in its original package. The process for accepting returns is to first wait for the item to arrive at our warehouse and be checked for quality control before an item can be exchanged. Our team will be checking that the item was never worn.

**We reserve the right to deny any returns and send back if we believe otherwise.

**Return shipping is paid for by the customer after the first order.

**Please note, our checkout process cannot combine multiple discounts or offers including store credits. 

**Please understand the intended use for the product that you are buying before trying to return for a quality issue. For example, a merino wool dress sock is not meant to be worn inside a work boot and used all day at work. Similarly, a thick  boot sock may not fit into a dress sock. If a knit hat seems to small at first, please give it a stretch. Please also nite that our sizes and fits are unique to our brand.

**Our fits are not meant to replicate another brands. If a product size doesn't fit to your liking, please email us to exchange for a better fitting size.

*Return address:.

Druthers NYC

2200 Decatur St
Richmond, VA 23224-3716
United States

*Please include your order number, name or original receipt with the returned item.

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